“Nine-one-one calls” is the name we give to assignments in which we are called in to “save” the process in the system when something has gone wrong on account of a setup or a set of data.

The distinctive feature of such assignments is that there are serious faults that are blocking the process or generating incorrect data in the system. And, of course, they usually have to be sorted out within very short timeframes.

We could mention a host of examples, but as many of these assignments have been carried out for other consultancy houses shortly before or in connection with “Go-Live”, loyalty prevents us from naming actual references.

However, we can list a few non-specific examples:

• The import of a service package at a production company prevented it from delivering goods. The fault had to be fixed within 24 hours.
• An incorrect upload of data in the Asset Accounting generated incorrect accounts data. The fault had to be corrected before the closing of the quarterly accounts.
• An incorrect closing of the Asset Accounting resulted in transactions in the new year affecting data in the old (i.e. closed) fiscal year.
• A change in the master data setup made it impossible for a warehouse to receive deliveries as they could not make postings in the accounts.
• A change of the setup of payment plans in Purchasing generated incorrect dispositions in Finance.

As the examples above illustrate, the faults and errors typically involve an integration that blocks the process or generates incorrect data. And it is here that our consultants, with their in-depth knowledge, step in as “lifesavers”.